Testimonials

I am overwhelmed with all of the kind words received from our clients. It is so gratifying to know that our attention to detail and dedication to the project is appreciated! Thank You! Rich Mortensen Owner - Luxe Design/Build, Inc.
Remodeling and Home Design
Best of Houzz 2014 - Client Satisfaction
This professional was rated at the highest level for client satisfaction by the Houzz community.
Awarded on January 30, 2014
Read our reviews by the Houzz community

We recently completed a major renovation of our master bathroom. Working with Rich and Luxe Design was a pleasure. Rich does exceptional and outstanding work. He is flexible, shows great attention to detail, utilizes excellent craftspeople and is always readily accessible, if not on-site. Our finished bathroom far exceeded our expectations and we couldn't be happier with it.

jmwitt01 (houzz.com)

I am so happy that I found Rich and Luxe Design and Build. My new kitchen and laundry room are GORGEOUS.

For years I longed to remodel but was afraid of being ripped off or getting bad work. All the TV shows show hidden disasters and lousy contractors. Well - I feel so immensely blessed that Rich was referred to me. He is knowledgeable, professional, honest and fair. He tells it like it is and won’t try to lowball you and then spring on added costs. The job came in a little under budget and was completed one month early.

I was paired up with the lovely and personable Charis- his top notch designer and together they make a wonderful team. The quality of work is exquisite and high quality. Every day I marvel at my beautiful kitchen and laundry room. My friends are astonished at the transformation saying that I have a “magazine” kitchen.

All of Rich’s sub-contractors did an excellent job, were friendly polite and reliable. They LOVE working with him because as they said – “Rich does great work”. I felt 100% confident in his hands and loved Charis’s professional design advice. Charis takes you shopping, helps you with choices and has excellent taste (always though deferring to me).

Rich is sweet, friendly and makes you feel that yours so the only job he is working on. He showed up every day and kept on top of everything. He returns calls and texts promptly and is always accessible (even in the evenings). I am already planning to have Rich remodel my old and original master bathroom. I am by no means wealthy but I found that Rich provided the best value for the price.

With Rich and Luxe Design Build you do get what you pay for and more. After it was all over, I actually missed both Rich and Charis – that’s what a great experience it was and with beautiful results.

anniealwin (houzz.com)

Luxe built my first brick and mortar bakery, Bittersweet Treats, from start to finish. They made my vision a reality. From our first meeting I knew I wanted to hire them. Rich is an honest and hardworking person and I knew I could trust him. He was able to understand my vision and explain the process to me. As it was my first time in construction he did not speak down to me or make me feel stupid. That was really important to me. All his sub-contractors were good people who were fast and did excellent work.

The construction process is very stressful but Rich always made me feel comfortable with the process and made it as low stress as possible. I really value the character of a person and I just really can't say enough about how good the work was but also what a good person he is. After construction was over he has still made it a point to stop by and check up on how we are doing and if any issues had arisen. Even something silly like I don't know how to change a light bulb he will get right back to me.

It means a lot to me that someone seems more to my business then just a job but that they genuinely care about the success of my business. In the blink of an eye I would refer Luxe for any construction project big or small. Rich does have a great eye for design so he sees the whole picture. I can't wait for them to build something else for me! :)

Danielle K. Bittersweet Treats, Pasadena CA

This post is for my fellow Type-A homeowners who care about the look, style, feel, and function of their home and all the rooms in it.

Do you like to have your ideas not only listened to but heard?
Do you want your GC to be as Type-A as you are with materials, product, and skills?
Do you want to leave the house knowing that those working in it can be trusted?
Do you want the final product to be even better than you imagined? (And because what you imagined to begin with was pretty phenomenal, this is a tall order).

If you answered "yes" to any or all of the above questions, then your search for a General Contractor is over. Call Rich from Luxe, set up a consultation, realize that he is your guy, and book him. He texted or called to keep me updated on the progress and what to expect in the following week. He responded to my questions immediately and even though I know he had a ton of other jobs to juggle, he ALWAYS made it seem like mine was the most important.

Thanks Rich!

E. Clark, Pasadena, CA

I worked with Luxe Design Build on my master suite addition, which included a master bedroom, master bathroom, walk in closet, laundry closet and storage. Working with Rich Mortensen and his subs was a genuine pleasure. That's not something I ever expected to say about a contractor. Rich is VERY responsive via phone calls or text. I always had an answer within a couple of hours.

He estimated the project taking 3-4 months and he was ahead of schedule (even with all the extras I gave him) and completed the job in 2 1/2 months. I was extremely impressed that the subs did an excellent job cleaning up the job site at the end of every day. The end result is beautiful. The quality of work and attention to detail is fantastic. Even though he is not going to be your least expensive bid, I would absolutely use Luxe again and refer him to friends. You do get what you pay for.

A Kappos, Pasadena, CA

We utilized Luxe Design/Build for a complete kitchen renovation, small powder room remodel and a living room/dining upgrade. We selected Rich Mortensen, owner of Luxe Design/Build over other general contractors we have used in the past. Rich presented a planned project plan, budget and made commitments to the quality of subcontractors and materials to be used. This was a 2 month renovation which required several trades for Rich to coordinate and integrate in order to lessen the impact upon our living arrangements.

Rich is a highly skilled general contractor who delivered upon every commitment in the agreed upon plan. Rich's strengths were evident from the beginning---an excellent communicator with a calm demeanor, he brought to the project top tier craftsmen and crews that were respectful of our home and property.

The work included custom cabinets, hardwood flooring ,new lighting installation, granite counter tops, tiling, plumbing, electrical, and space optimization. Rich anticipates the work to be done and was on the job site every day of the project. We are delighted with the end results and will use Luxe for our next home improvements. We highly recommend him to others who may be looking for an honest, ethical and skilled general contractor.

Lou W., Pasadena, CA

It was a pleasure to work with Rich Mortensen and his team. The overall quality of the work was excellent, and the job was finished on time and on budget. Rich is punctual, smart, and honest. He has a very strong ability to visualize how things will look and what will work best in a room. I completely trusted his judgement in choosing items and finishes (and I do not do that easily) and the finished product is lovely. He uses excellent workmen and keeps a close eye on the job. He is very easy to reach and responsive to questions and concerns. Mine was a relatively small job, but I would not hesitate to use Luxe for any size remodel. Rich does high quality work and is a businessman of impeccable integrity.

Ms. Matton, Monrovia

Luxe Design Build recently completed a major renovation project for our school. The project required various trades working in sync to complete the project within a speficied time frame. Rich did an excellent job managing each trade ensuring a consistent work flow. In addition, our project as with any major renovation experienced unforeseen changes. Luxe Design Build effectively managed these changes keeping our management team well informed of the process as well as the requirements needed to keep the project work moving forward. Prior to the project start up, Luxe Design provided us with a detailed project schedule listing all key dates including inspections. This project schedule was very useful allowing us to strategize important engagements or other special functions to be held in our newly renovated school.

I would highly recommend Luxe Design Build for any size project. Rich will appropriately take you through the process from start to finish to ensure that you are completely satisified with the work being performed.

Rual Martinez, operations manager for Westmoreland Academy for Higher learning, Pasadena

I originally contracted with Rich Mortensen and Luxe to remodel my kitchen. I had an idea of what I wanted and Rich was able to turn my dream into a reality. From concept to finished project he was always there to answer my questions and help me make the right choices. The project was finished early and on budget. Rich is a pleasure to work with. He kept me informed every step of the way and was always there to make sure that every worker did exactly what was expected. All of the workmen were professional and courteous. Each night the work area was cleaned and all materials neatly put away. I was so happy with the job that when my husband decided he wanted the back patio covered we called Rich. We had no idea of what we really wanted. Rich was able to visualize how the project should be done and we trusted his judgment. Once again the project was finished right on time and right on budget. We now have the most beautiful kitchen and patio.

Knight Family, Monrovia

We hired Luxe Design/Build, Inc. to do our kitchen remodel and we are very pleased with the results. Not only is the kitchen gorgeous, but Rich brought the project in on budget and in less time than was quoted. He is a pleasure to work with and was extremely accessible and communicative throughout the process. We highly recommend Luxe!

Moision Family, Pasadena

Working with Rich as a design consultant for many of his projects is a true pleasure. It's enjoyable working with someone with such a high level of professionalism and excellent organizational skills, which allow his entire team of subcontractors and consultants to do our best work for the client. He has great ideas and is always available to discuss plans and options. And seeing how satisfied his clients are is the best part!

Charis, CLM Interiors, La Cresenta